Question 1

What is the reservation process?

Accepted Answer

When you make your reservation, you will need to make a 50% deposit and sign the Jump CSRA rental contract. Your deposit holds the inflatable(s) for your reserved date, and the remaining balance is due before delivery. Deposits are transferable.

Question 2

How are the inflatables delivered?

Accepted Answer

All prices include delivery by a Jump CSRA team member if your event is within 10 miles of zipcode 29860 North Augusta, SC. Events farther than 10 miles will require an additional $6.00 per mile which will be applied at checkout.

Question 3

How many people does each inflatable accommodate at once?

Accepted Answer

The number of people varies due to the different dimensions of each inflatable. However, a general rule of thumb for a standard size inflatable:   Ages 3 to 8……….8 person max Ages 8 to 13……..6 person max Ages 14 to 16……4 person max   Slides should not have more than two people waiting at the top while one person is on the slide and one person is climbing the stairs.

Question 4

Can we wear shoes on the inflatables?

Accepted Answer

No.    Before entering any inflatable, please remove shoes, glasses, jewelry, belts, and any sharp/pointed objects, as well as any loose items from your pockets.

Question 5

Are the inflatables inspected and clean?

Accepted Answer

Yes.   We take pride in having clean and sanitary inflatables for your friends and family to enjoy. Each inflatable is thoroughly cleaned and sanitized after every use. We also inspect each unit for wear and tear on high traffic areas and check all seams to ensure a safe and fun-filled event.

Question 6

Who sets up the inflatable?

Accepted Answer

Our Jump CSRA team member will arrive before your event and set up your inflatable where you would like it. You don't need to do anything, but show us where and get ready for the fun.

Question 7

How long does it take to setup the inflatable?

Accepted Answer

Setup is quick and easy. A Jump CSRA team member will setup your inflatable upon arrival and units will inflate within 3-4 minutes.

Question 8

When does the inflatable get delivered and picked up?

Accepted Answer

We will deliver your inflatable up to one hour before your event and pick it up at the end of your event. Our rental prices reflect an eight hour rental. Additional hours can be added at $25 an hour.

Question 9

What is the cancellation policy?

Accepted Answer

FULL REFUND If you cancel your rental up to 14 days prior to your party date you will receive a full refund. FULL GIFT CARD If you cancel within 14 days of your party date you will receive a gift card for the full balance to use at any future date. 50% GIFT CARD If you cancel with less than 5 days' notice you will receive 50% of your payment as a gift card and forfeit the remaining 50%. If Jump CSRA cancels the event due to bad weather you will receive a FULL REFUND.

Question 10

How far in advance should I make my reservation?

Accepted Answer

To ensure you get the inflatable(s) you desire on the date you need, we suggest making your reservation as soon as possible.

Question 11

What are my payment options?

Accepted Answer

A credit cardis required for the deposit at the time of the reservation, and the balance must be paid by credit card prior to your event or cash at delivery.   Our checkout page is SSL licensed to guarantee your information is secure and safe.

Question 12

When is payment due?

Accepted Answer

A 50% deposit is due when you make your reservation.   The balance must be paid prior to your event date or cash at delivery before set up.

Question 13

Is Jump CSRA insured?

Accepted Answer

We are fully insured in South Carolina and Georgia.

Question 14

How do I place an order?

Accepted Answer

Click here to view our complete inventory and choose an inflatable(s) for your event.

Question 15

Does the blower need to be on the entire time?

Accepted Answer

Yes.    For your safety, the blower must remain on at all times to ensure the inflatable has enough air to support jumpers. If the blower unit is turned off or the air release zippers are opened, the inflatable will begin to deflate immediately.

Question 16

Can inflatable(s) only be setup on grass?

Accepted Answer

No.    Grass is the most desired surface, but they can also be setup on dirt or asphalt.   Inflatables cannot be setup on any type of rock surface.

Question 17

Are we responsible for damage to the inflatable?

Accepted Answer

Yes.    At the time of your reservation, you will sign a liability waiver. Any damage to the unit, beyond normal wear and tear, is your financial responsibility. The cost of repair or replacement will be charged to your credit card upon discovery of the damage.

Jump CSRA frequently asked questions

JUMP CSRA PARTY RENTAL FAQ

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